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Shipping Policy 

Thank you for your purchase. While we strive to get purchases out in a timely manner, we may have unexpected delays from time to time. Please read the procedures below in order to be fully informed on our Shipping Policy. 

FOR PURCHASES OUTSIDE US: Please note you will be required to pay all additional shipping fees for RCC services and purchases. It is the buyers responsibility to ensure proper insurance and value for shipping. RCC is not responsible for package delivery condition/ customs requirements/seizures/delays. Please be prepared for processing times up to 4 weeks. * Covid 19 has added further delays than the already challenging international shipment process.​

 

Should we have all the items in stock, we will make every effort to  ship within 2 to 3 business days. 

 

If we do not stock the items then you will receive the item(s) in the form of a drop shipment (the vendor will directly ship the item to your address)

If item's are on backorder and needed for  your custom tinctures then we may hold the package up to 7 days or send you multiple packages as the items become available.

 

Please be sure to always have the most up to date address on file. If we are notified of a different shipping address after a shipment has been made we may not be able to reroute the package. 

 

If we are successful in rerouting the package, we will have to pass on the fee charged by the carrier of $25.00. 

 

You will receive a picture of  your package and the content prior to its shipment so please thoroughly check the box prior to throwing anything away as sometimes you can miss a supplement mixed in with the peanuts/ confetti. We cannot replace items thrown away. You will have to reorder the product. 

 

Should you be missing an item, you must notify us within 7 days from the date of delivery.

Due to delays caused by Covid 19, there are no guarantees as to delivery dates, overnight shipping etc.  Shipping times are longer than usual as there is a National crisis in the supply chain and we may not always have all items in stock for your protocol. 

We will not refund any shipping costs as that is  a paid service completed  by a 3rd party carrier.

In the event you need to make a claim, you will be doing that directly with the carrier (USPS/UPS/FEDEX, etc)

 

You do not need to contact us after making a purchase of a test kit as we will automatically ship the test kit out. 

 

If you are concerned you have not received your package you may log into your member site to track or email orders@rootcauseclinic.co